Tenants

Platform operators manage every tenant (workspace) on ReplyX from the platform console — a separate host from any tenant's own site, and separate from staff and customer sign-in.

Signing in to the consoleCopy Anchor Link

Go to the console host (for example console.replyx.app) and sign in with your operator email and password. After 5 failed attempts, the account is locked for 15 minutes.

The tenant listCopy Anchor Link

The console's home page lists every tenant, with:

• Name and address — the address is the tenant's slug, used in its URL.
• Status — Active or Suspended.
• Staff and Customers — how many users of each kind the tenant has.
• Support access — whether the tenant's admins have granted a support session, and until when. Shows Not granted otherwise.

Use Search to filter by name or address, and Status to show only active or only suspended tenants.

Creating a tenantCopy Anchor Link

Select Create a tenant and provide:

• Workspace name — shown to the tenant's own users.
• Address — lowercase letters, digits and single hyphens, 3 to 40 characters. Some addresses are reserved or already taken and will be rejected.
• First admin's email — this person receives an invitation to set their password and signs in with the Admin role.

Suspending a tenantCopy Anchor Link

Select Suspend on a tenant to make it unreachable without deleting anything:

• Everyone at the tenant is signed out immediately, and any open connections are closed.
• Customers see Support is unavailable wherever they try to reach the workspace.
• Staff sign-in is blocked.
• The tenant's outgoing webhooks and notifications pause.
• No data is deleted.

The suspension is recorded in the tenant's audit log.

Reactivating a tenantCopy Anchor Link

Select Reactivate on a suspended tenant. Access returns immediately, and the tenant's data is unchanged.

Support sessionsCopy Anchor Link

A support session gives an operator temporary, read-only access to one tenant's workspace — but only when that tenant's admins have granted support access. Select Support session on a tenant and then Open a support session.

If the tenant hasn't granted access, you'll see: "This workspace has not granted support access. An admin there has to grant it first."

If it has, opening the session shows:

• A link to the tenant's workspace.
• An access token, shown once. Send it as the X-Support-Token header when you access the tenant's site.

The session is read-only — nothing you do can change the tenant's data — and every page you open is written to the tenant's audit log. It ends at the grant's expiry, or the moment an admin at the tenant revokes it, whichever comes first.