Admin
Support access
Grant, review, and revoke the platform's read-only access to your workspace.
Support access lets the platform's operators read your workspace to help you — for example, when you contact them with an issue. Access is always:
- Read-only — operators can never change or delete anything.
- Time-limited — you choose how long it lasts, up to 7 days.
- Audited — every page an operator opens during a session is recorded in your audit log.
You can end access at any moment.
Admins have the support_access.create permission needed for this page.
Granting access
Go to Desk → Admin → Support access (/desk/admin/support-access) and
choose:
- For how long — 1 hour, 4 hours, 1 day, 3 days, or 7 days (the maximum).
- Reason — optional; shown in your audit log.
Select Grant access. The platform's operators can now open a support session for your workspace, read-only, until the grant expires or you revoke it.
Grants
The grants table lists every grant for your workspace, with:
- Status — Active, Revoked, or Expired.
- Granted by — who at your workspace granted it.
- From and Until — the grant's window.
- Reason — the optional reason given when it was granted.
Revoking access
Select Revoke on an active grant to end it immediately. The platform's operators lose access to your workspace right away.